Elements and Performance Criteria

Element

Performance Criteria

1

Establish need for the recreation service at a facility

1.1

Undertake research to establish needs, and identify target groups

1.2

Determine the composition and nature of the services which will address the identified needs

1.3

Gain necessary approvals

1.4

Make recommendations to the appropriate person/s

2

Plan the service

2.1

Establish objectives and evaluation procedures

2.2

Establish work plans and administration procedures

2.3

Identify resources necessary for the service, determine a promotional plan and establish a budget

2.4

Determine service content and design and gain industry standards and necessary approvals

2.5

Undertake risk audit

2.6

Take into account the cultural, linguistic and special needs of the target group

2.7

Identify relevant legislation

3

Implement the service

3.1

Obtain and allocate necessary resources

3.2

Implement work plan, administration procedures and promotional strategy

3.3

Monitor, review and modify or cancel service if necessary to meet new circumstances

3.4

Conduct service safely to meet stated outcomes and objectives

3.5

Follow Occupational Health and Safety (OH&S) and organisation's emergency procedures and industry standards

4

Evaluate the service

4.1

Seek feedback on the service

4.2

Identify outcomes and assess against objectives

4.3

Develop recommendations on future services, record and report to the appropriate person in the work environment

The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statements

Critical aspects of evidence to be considered

Assessment must confirm sufficient knowledge of the service requirements of the organisation and its clients

Assessment of performance should be over a period of time covering all categories of administration, new circumstances and resources and any categories from the remaining Range Statements that are applicable in the learners environment

In particular, assessment must confirm the ability to

determine the nature of services that the organisation could provide in response to client needs

recommend the introduction of new services

plan services to meet identified client needs

implement the introduction of a service

monitor, review and evaluate the service

make and record recommendations on future services

Interdependent assessment of units

This unit must be assessed after attainment of competency in the following unit(s)

SRXGCSO04A Meet client needs and expectations

This unit must be assessed in conjunction with the following unit(s)

Nil

For the purpose of integrated assessment, this unit may be assessed in conjunction with other units

SRXCAI006B Organise a sport and recreation program

SRXCAI007B Conduct a sport and recreation program

Required knowledge and skills

Required knowledge

Organisation policies and procedures

Organisation objectives

Resource allocation

Insurance policy/arrangements

Occupational Health and Safety (OH&S) legislation relevant to the provision of recreation services

Organisation emergency policy procedures

Community relations

Required skills

Ability to use computers

Research skills

Planning and coordination of services

Monitoring, reviewing and modifying services

Resource implications

Physical resources - assessment of this competency requires access to

a work environment in order to identify the need for and plan and provide a recreational service

Human resources - assessment of this unit of competency will require human resources consistent with those outlined in the Assessment Guidelines. That is, assessors (or persons within the assessment team) must

be competent in this unit but preferably be competent in the unit at the level above

be current in their knowledge and understanding of the industry through provision of evidence of professional activity in the relevant area

have attained the mandatory competency requirements for assessors under the Australian Quality Training Framework (AQTF) as specified in Standard 7.3 of the Standards for Registered Training Organisations

Consistency in performance

Due to issues such as dealing with a variety of client and services, this unit of competency must be assessed over a period of time in order to ensure consistency of performance over the Range Statements and contexts applicable to planning and providing sport and recreational services

Context for assessment

This unit of competency must be assessed in the context of a sport or recreation activity with a range of real clients. For valid and reliable assessment the sport or recreation activity should closely replicate the work environment. The environment should be safe with the hazards, circumstances and equipment likely to be encountered in a real workplace

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on required knowledge and skills and consideration of required attitudes

Where performance is not directly observed and/or is required to be demonstrated over a "period of time" and/or in a "number of locations", any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons

KEY COMPETENCIES

Collect, Analyse&Organise Information

Communicate Ideas&Information

Plan&Organise Activities

Work with Others&in Teams

Use Mathematical Ideas&Techniques

Solve Problems

Use Technology

2

2

2

2

1

1

1

These levels do not relate to the Australian Qualifications Framework. They relate to the seven areas of generic competency that underpin effective workplace practices.

The three levels of performance (1, 2 and 3) denote the level of competency required to perform the task:

Use routine approaches

Select from routine approaches

Establish new approaches

Collecting, analysing and organising information - Collecting information regarding target groups

Communicating ideas and information - Reporting on evaluation of service to clients

Planning and organising activities - Planning the composition and nature of the services which will address the identified needs

Working with teams and others - Interviewing staff for feedback

Using mathematical ideas and techniques - Collating number of feedback responses

Solving problems - Dealing with complaints from customers

Using technology - Using a computer to construct a survey form

Please refer to the Assessment Guidelines for advice on how to use the Key Competencies.

Range Statements

The Range Statements provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. The Range Statements relate to the unit as a whole and helps facilitate holistic assessment. In addition, the following variables may be present for this particular unit of competency

CATEGORIES

Administration procedures

[two categories]

registration

receipting

ticketing

confirmation of bookings

Budget

[all categories]

setting fees

Facility

[one category]

buildings

single

multi-purpose

built structures, eg, tracks and walkways

plant

fixtures

infrastructures

superstructure

Feedback

[three categories]

may be qualitative and quantitative

evaluation forms

asking people

numbers

surveys

complaints

reaction

feedback from staff

financial information

Legislation

[all categories]

state/territory statutory requirements

local laws, by-laws, ordinances and policy

New circumstances

[all relevant categories]

numbers

weather

facility booking falling through

equipment failure

people not arriving

emergencies

Services

[one category]

major events

educational programs

group programs/services

an individual program/service

overall program

Occupational Health and Safety (OH&S) program

term program

Resources

[all categories]

staff

equipment

venues

paperwork

Target group

[one category]

may include

non-English speaking background

age specific

disability specific

aboriginal

regular clients

new clients

gender specific

specific ethnic origin

Work environment

[all categories]

varies with respect to

size of the organisation

location

organisational structure

nature of the service(s) provided

availability of resources and technology

Work plan

[all relevant categories]

timeframes

promotional plan

roles and responsibilities

permits, approvals and/or permission

renovations and refurbishing